I have just received my first ‘hate mail’ and here it is (minus the author’s first name):
“What a stupid article you wrote about Macro photography in the Outdoor Photography Canada magazine for summer/fall 2009.
Who cares about you ingnorance of memory cards and the camera you own. I thought the article was about shooting Macros. Boy was I wrong. I thought I was going to learn something. Obviously you have nothing to teach or share about that subject.
My macros are nicer than yours.”
In a way, I’m flattered that this particular gentleman was moved enough to take the time to email me, but the shortcomings in his comments has inspired me to write a short blog on the art of constructive criticism. You see, I would like to engage in a dialogue with any person who has an opinion on my work so that I can learn what clicks and what doesn’t. But that is hard to do of course if you don’t have the full name or website of the person whose macros “are nicer”. So, in lieu of a discussion with Monsieur B, here are a few general tips for those who love to point fingers.

#1. Stand Behind What you Say.
Why is it that the cloak of anonymity makes some people act differently than when they are in full view? If your comment is going to be viewed publicly, will you still make it? If your answer is ‘no’, then perhaps you should revise or even reconsider making such a comment.
#2. Personal Attacks are Not Constructive Criticism
Ask yourself why you feel moved to comment on someone else’s work. Are you motivated to help that person improve? Or are you grandstanding, putting someone else down to make yourself feel good? If your goal is to help others be better at what they do, then learning a few tips on how to get your message effectively and diplomatically across is useful. If you are out there to thump your own chest…well, probably no one cares to hear it. Personal attacks on other peoples’ work reveals more about the character of the sender than it helps the receiver.
#3. Start With a Positive
Want someone to actually listen to your feedback? Start with something they did well. This will get their attention and help balance out the negatives you are about to dish out. Humanity spends a lot of time obsessing over the gritty stuff in life, but we can all take a lesson from Barney the Purple Dinosaur and try to get along. Remember, your goal here is to help another person, not put them down!
#4. Comment on Actions and Behaviours, Not the Person
Simple folks—-keep your comments to specific things that the person could do to improve. Saying someone’s work is ’stupid’ is a waste of time. What about their product is not successful? What can they do next time to improve? Be as specific as you can. This point works for those receiving some constructive criticism too; remember that this exchange is not about YOU but your work. Don’t take criticism personally as a reflection on your worth. Learn to evaluate the criticism you are receiving for merit, just as the person providing the feedback is evaluating your work for merit.
#5. Keep Your Own Nose Clean!
Those who offer criticism univited often feel like they stand upon a higher moral ground. Perhaps they have been in the biz longer than you and feel that this seniority equates to superiority (I’m not sure about the truthfulness of this) or perhaps they are one of those energy-draining, life-sucking parasites whose only pleasure is found in dragging other people down. In any case, assuming your motives for speaking up in the first place are noble, make sure you are at least doing what you are advising the other person to do! For example, if you wish to criticise someone else’s writings, then make sure your own written comments are free of grammatical and spelling errors. (I’m not kidding! How can I take seriously the comments of someone who mispells ‘ignorance’ in his hate mail??!)
Mean people are a fact of life. Everytime you put your work out there, you risk negative and unhelpful feedback. But growing a thick skin will help you deflect criticism that has as its aim the desire to harm and not help you. And to all of you out there who lift a pen or peck out a few sentences, make it worth your time and ours and learn the art of constructive criticism.
